Get All Ticket Data

get_all_ticket_data

Description

Returns tickets from Birdeye’s ticketing system with support for filtering by assignee, location, source type, status, tags, and ticket type. Assignee email addresses are automatically redacted from responses.

Parameters

Required

Parameter	Type	Format	Description
`fromDate`	integer	Epoch milliseconds	Start of the date range
`toDate`	integer	Epoch milliseconds	End of the date range

Pagination & Sorting

Parameter	Type	Default	Description
`sIndex`	integer	`0`	Start index for pagination
`count`	integer	`25`	Number of tickets to return
`sortBy`	integer	`2`	Sort field: `2` = creation date, `3` = business alias
`sortOrder`	integer	`1`	Sort direction: `0` = ascending, `1` = descending
`totalCount`	boolean	`false`	Include total count in response
`op`	integer	`3`	Operation: `1` = count only, `3` = full data

Filters

Parameter	Type	Description
`assignees`	list[string]	Filter by assignee name or ID
`businessNumbers`	list[integer]	Scope to specific location IDs
`sourceAliases`	list[string]	Filter by source alias
`sourceTypes`	list[string]	Filter by source type: `"phone"`, `"socialmedia"`, `"chat"`, `"internal"`
`tagNames`	list[string]	Filter by ticket tags
`ticketStatuses`	list[string]	Filter by ticket status
`ticketTypes`	list[string]	Filter by ticket type: `"review"`, `"survey"`, `"untagged"`

Example Usage

Show me all open tickets from the last 7 days.

How many review tickets were created in June 2026?

List all unresolved chat tickets assigned to the support team.

Response Fields

Each ticket includes:

Field	Description
`id`	Unique ticket ID
`status`	Ticket status
`rating`	Associated rating (for review-type tickets)
`description`	Ticket content or summary
`activityCount`	Number of activities/comments on the ticket
`assignedTo`	`{ firstName, lastName, name }` — email is redacted
`source`	`{ name }` — source channel name
`ticketType`	`"review"`, `"survey"`, or `"untagged"`
`tags`	List of tag names
`reporter`	`{ firstName, lastName }` — email is redacted

Notes

Dates must be provided as epoch milliseconds. Example: 1750896000000 = June 26, 2026 00:00:00 UTC.
Use op: 1 to get just the count before fetching full data — useful for large date ranges.
Assignee and reporter emailId fields are automatically stripped for privacy.

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Description

Parameters

Required

Filters

Example Usage

Response Fields

Notes

​Description

​Parameters

​Required

​Pagination & Sorting

​Filters

​Example Usage

​Response Fields

​Notes

Description

Parameters

Required

Pagination & Sorting

Filters

Example Usage

Response Fields

Notes