> ## Documentation Index
> Fetch the complete documentation index at: https://docs.birdeye.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get All Ticket Data

> Retrieve tickets for the business with comprehensive filtering and pagination.

```
get_all_ticket_data
```

## Description

Returns tickets from Birdeye's ticketing system with support for filtering by assignee, location, source type, status, tags, and ticket type. Assignee email addresses are automatically redacted from responses.

## Parameters

### Required

| Parameter  | Type    | Format             | Description             |
| ---------- | ------- | ------------------ | ----------------------- |
| `fromDate` | integer | Epoch milliseconds | Start of the date range |
| `toDate`   | integer | Epoch milliseconds | End of the date range   |

### Pagination & Sorting

| Parameter    | Type    | Default | Description                                           |
| ------------ | ------- | ------- | ----------------------------------------------------- |
| `sIndex`     | integer | `0`     | Start index for pagination                            |
| `count`      | integer | `25`    | Number of tickets to return                           |
| `sortBy`     | integer | `2`     | Sort field: `2` = creation date, `3` = business alias |
| `sortOrder`  | integer | `1`     | Sort direction: `0` = ascending, `1` = descending     |
| `totalCount` | boolean | `false` | Include total count in response                       |
| `op`         | integer | `3`     | Operation: `1` = count only, `3` = full data          |

### Filters

| Parameter         | Type           | Description                                                               |
| ----------------- | -------------- | ------------------------------------------------------------------------- |
| `assignees`       | list\[string]  | Filter by assignee name or ID                                             |
| `businessNumbers` | list\[integer] | Scope to specific location IDs                                            |
| `sourceAliases`   | list\[string]  | Filter by source alias                                                    |
| `sourceTypes`     | list\[string]  | Filter by source type: `"phone"`, `"socialmedia"`, `"chat"`, `"internal"` |
| `tagNames`        | list\[string]  | Filter by ticket tags                                                     |
| `ticketStatuses`  | list\[string]  | Filter by ticket status                                                   |
| `ticketTypes`     | list\[string]  | Filter by ticket type: `"review"`, `"survey"`, `"untagged"`               |

## Example Usage

```
Show me all open tickets from the last 7 days.
```

```
How many review tickets were created in June 2026?
```

```
List all unresolved chat tickets assigned to the support team.
```

## Response Fields

Each ticket includes:

| Field           | Description                                         |
| --------------- | --------------------------------------------------- |
| `id`            | Unique ticket ID                                    |
| `status`        | Ticket status                                       |
| `rating`        | Associated rating (for review-type tickets)         |
| `description`   | Ticket content or summary                           |
| `activityCount` | Number of activities/comments on the ticket         |
| `assignedTo`    | `{ firstName, lastName, name }` — email is redacted |
| `source`        | `{ name }` — source channel name                    |
| `ticketType`    | `"review"`, `"survey"`, or `"untagged"`             |
| `tags`          | List of tag names                                   |
| `reporter`      | `{ firstName, lastName }` — email is redacted       |

## Notes

* Dates must be provided as **epoch milliseconds**. Example: `1750896000000` = June 26, 2026 00:00:00 UTC.
* Use `op: 1` to get just the count before fetching full data — useful for large date ranges.
* Assignee and reporter `emailId` fields are automatically stripped for privacy.